The Interview

'Dos'

• Be professional and polite with everyone. When you arrive, state clearly who you are and who you are there to see. Be punctual and prepared.
• Feel confident about yourself. Knowing you look good and that you are well prepared will go a long way to boosting your confidence.
• Smile - it will relax you and make others receptive to what you have to say.
• Be positive and polite about any delays during the interview and when answering questions.
• A firm handshake is essential. Good posture and eye contact will make you appear confident and will help your interviewer to feel comfortable with you.
• Avoid the temptation to be too informal. Even if your interviewer has a relaxed and friendly style, they are still trying to assess you as a potential employee and representative of their company.
• Be prepared for your interview, as it will help you to answer questions in a concise and relevant way and will enable you to demonstrate knowledge of the company and show a real interest in the position.
• Take a copy of your resume, any references and a copy of the job description with you to the interview. File them neatly in a clear file or folder so they are protected and easily accessible.

'Don'ts'

• Poor interview preparation shows a lack of thought about the position and a lack of knowledge regarding the company; do your research.
• Poor posture, failure to maintain eye-contact, scowling and fidgeting through nervousness, may compromise your chances of getting the job.
• Try not to be overly friendly. Unsuitable behaviour in an interview situation, such as talking too much about personal circumstances, swearing or using other inappropriate language, can have an adverse effect.
• Don’t be negative about present or former employers, the company, its staff or procedures.
• Don’t arrive too late or too early. Arriving flustered and unkempt can give a negative first impression.

Preparation for Different Interviewing Techniques

There are many different styles of interview and your interview experiences will depend not only on the style chosen by your interviewer, but will also vary according to the industry and the position for which you are applying. By understanding the most common interview structures and techniques, you can prepare yourself and your answers to commonly asked questions and general techniques. With these tips and tactics, you will perform well regardless of the type of interview you encounter.
The most commonly encountered kinds of interviews include:

Telephone Interviews

Telephone interviews can take a variety of forms and it is important to be ready for them, as frequently they are not pre-arranged and in order to perform well you need to be prepared. Many employers and recruitment agencies use telephone interviews as part of their initial screening process before arranging appointments with the most promising candidates. Alternatively, employers may arrange more in-depth telephone interviews as an integral part of their selection process, particularly when the employer is pressed for time or the interviewer and applicant are in different regions of the country.

Pre-Arranged Telephone Interviews

Pre-arranged telephone interviews may be conducted using a variety of the interview techniques listed below. Although telephone interviews eliminate the need to dress the part, it is vital that you are as prepared and organised as you would be for a face-to-face interview. Ensure that you will not be distracted or disturbed and be ready in advance so you are composed when you receive the call. Remember that the interviewer cannot see your face, so it is even more important to communicate clearly and professionally, and don't allow yourself to rush into unconsidered responses to fill in silences.

Behavioural Interviewing

Behavioural interviewing is based on the idea that past behaviour is the best indicator of future performance in a similar situation. Employers develop a position description or person specification that defines the competencies and attributes required for the position. A list of questions is then designed to elicit details of your behaviour in past circumstances (probably similar to circumstances you would encounter in the new position), which indicates the level to which you possess these key attributes.

To do well in a behavioural interview, prepare examples of particular situations that you can discuss without having to pause too long for thought. By considering possible questions and answers in advance, you will also be able to maximise the positive impression you make, reinforce your interest in the position, and develop strategies for dealing with any more 'difficult' questions that you may encounter.

Typical questions used in a behavioural interview include:

"Tell me about a situation where you had two important deadlines to meet, and could only achieve one within the timeframe. How did you decide what to do? What was the result?"
or
"Have you ever had to deal with a very angry customer when you were unable to refer the problem to a supervisor? What did you do? How did you make that decision?"

To anticipate questions you may be asked, look at the job advertisement or position description and analyse the key competencies. Think about experiences in your past positions that have demonstrated your skills in these areas.

Competency-Based or 'Focused' Interviews

This kind of interview focuses on the key competencies and attributes required for the position. As with behavioural interviewing, candidates will be asked questions designed to elicit examples of experiences which exhibit behaviour indicative of these competencies.

Panel Interviews

Many organisations will conduct panel interviews, particularly for large-scale recruitment exercises such as an annual intake for graduate jobs or government jobs. Panel interviews are used by employers and personnel and recruitment agencies because they can speed up the selection process by enabling all involved parties to meet you, and because they promote you. They also promote balanced and objective assessments by using feedback from all panel members rather than relying on the decision of an individual interviewer.

A panel interview may consist of anything from two to six interviewers, and can be an intimidating experience for candidates, as they can appear rather formal. Interviewers may take turns to ask you questions, or ask you a set of questions on different areas in turn, or one may do most of the talking while the others take notes.

Be confident, don't panic and try to maintain eye contact or speak directly to everybody all the time. Try to look at everybody at some point during your interview, but focus on the questions you are asked and on your replies to these questions.

Biographical Interviews

In biographical interviews, the interviewer reads your resume and talks to you about your history from your education through to your various jobs, discussing them in turn. A biographical interview can be a good opportunity to cover the range of your talents and experience and to reveal your personality, but can mean that you are unable to focus on your skills and experience that are most relevant to the position for which you are applying. It is important to manage the situation so that you communicate this important information.

Critical Incidents

In this type of interview, the interviewer focuses on what he or she perceives as being the critical experiences of your personal life or professional career. They may talk about the transition from university to your first job, your promotion or part in a company merger, your retrenchment or the aspect of your current job that is most challenging or difficult.

In this style of interview, keep your replies positive and relevant to the position for which you are applying. If, for example, the interviewer asks you about your retrenchment, briefly describe the circumstances and then talk about what you have learnt from the experience - that it helped you reassess your career goals, and decide to become more pro-active in your skills development to enhance your job search.

General Structured Interviews

Some interviewers may discuss your career history first then move on to discuss other areas such as your personality, motivation, character, personal history and career search priorities. This kind of interview is steered by the interviewer or recruitment agency but an awareness of the qualities that the employer is seeking can help you maintain a focus on the relevance of your skills and experience to the position.

Unpatterned Interviews

Some employers will take a more reserved approach and rely on you to do most of the talking. They may start the interview with the request, "So tell me about yourself" and then follow up on areas of your reply which interest them. They may be doing this to test your ability to perform and think on your feet, or because they are disinclined or unable to take a more structured approach. This type of interview can be difficult if you are shy or caught off-guard but can also be a good opportunity to focus on all your most relevant experience and outstanding attributes.

Stress Interviews

A stress interview is when an employer tries to induce stress in candidates, through challenging or awkward behaviour or inappropriate or difficult questions. The purpose behind this is to assess how you react to stress, and is therefore used chiefly for high-pressure positions. It can mean an unpleasant interview experience and is generally seen as being inappropriate for most positions, particularly as thorough training is required in order to ensure the interview is well conducted.

Most people will not encounter stress techniques when job-hunting, but it is important to consider how you would react if you were exposed to stress techniques or to inappropriate questions in your job search. Sometimes a cool but pleasant and professional refusal to answer the question, or a request for clarification of why the question is relevant, may be exactly the response the employer is seeking.

Group interviews

Group interviews bring together a number of candidates and ask them to work together on a task, or to discuss a particular topic as a group. These can be expensive for employers to organise, and so are usually held by larger organisations when recruiting on an extensive scale. The goal of employers in this situation is usually twofold - to see a large number of applicants in a short period, and to assess applicants for various qualities (e.g. communication, management and problem-solving). It shows team compatibility and the capacity to execute organisational goals.

In a group interview situation, you should concentrate on finding the best ways to achieve the set tasks or on contributing to the discussion, all the time bearing in mind the qualities that the employer is seeking. Make sure you contribute - even if you agree with an idea or comment that has already been suggested, explain why you support it rather than quietly agreeing. This way you will ensure that your voice is heard.